SOPHIA SHREE B. K. SOMANI MEMORIAL POLYTECHNIC

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FLIGHT CATERING [2ND EDITION] LONDON / NEW YORK

by JONES, PETER - ED., &
Published by : LONDON / NEW YORK ( ROUTLEDGE ) Physical details: 336 PAGES P/B ISBN:978-1138128163.
Subject(s): HAFT BOOK | PETER JONES INTRODUCTION TO FLIGHT CATERING 1 THE FLIGHT CATERING INDUSTRY 15 THE AIR TRAVEL MARKET-PLACE AND CUSTOMER 38 PASSENGER APPETITE AND BEHAVIOUR 64 MENU PLANNING AND FOOD PRODUCT STRATEGIES 75 FLIGHT CATERING SUPPLY CHAIN AND INVENTORY MANAGEMENT 103 FLIGHT PRODUCTION FACILITIES AND SYSTEMS PLANNING 125 FLIGHT CATERING OPERATIONS AND ORGANISATION148 FOOD MANAGEMENT 167 TRANSPORTATION AND LOADING 193 INTERNATIONAL LOGISTICS 208 FLIGHT CATERING INFORMATION SYSTEMS 226 ON-BOARD STOWAGE AND REGENERATION 244 ON -BOARD SERVICES 259 OFF-LOADING AND RECYCLING 274 INNOVATION IN FLIGHT CATERING 301 ABELA 87, 122, 204-205 AIRBUS 248, 252 AIR CANADA 8, 26, 45, 94, 271 AIR FAYRE 163, 205 AIRCRAFT CONFIGURATION 246, 153, 194, 199, 201,203, 210, 214 INTERIORS 4, 245, 255 TYPES 3, 6, 210, 235, 248, 250, 255-256,262,266 AIRLINES 18-19, 39, 79, 218, 231, 261, 302,307,308 AIRLINE SERVICES 50, 143-145 AKOHOI65,68-69 ALLIANCES 8, 19, 24-29, 34 ALLERGIES 169 ALPHA FLIGHT SERVICES 8, 18, 28, 140--142,314 APPETITE 65, 66-67, 70 ATM MONITORING 296 AUDIO ENTERTAINMENT 261 AUDIT 21,98, 109, 169, 177, 185-188 AUTOMATION 140, 145 BACTERIA 85, 114-115, 131, 136, 168-172 BAKERY 113, 115, 122, 132, 145, 154 BAR CODING 118, 123 BAR TROLLIES 158-159 BATCH PRODUCTION 127 BONDED STORAGE 18, 104, 115, 122, 129,158-160,197-198,203,214 BMI 26, 43, 95 BRANDING 25, 92-94, 98, 105, 121, 224 BRITISH AIRWAYS 26, 43, 44, 60, 95-98, 215,252, 287, 298 BUSINESS CLASS 246, 260, 266, 272 BUSINESS PROCESS REENGINEERING 146, 150,163, 164, 224, 229 BUSINESS TRAVEL 48-49 CABIN CREW 3-5, 85, 254, 261, 262-263, 268 CAFFEINE 65, 69 CARTS SEE TROLLIES CATERERS 4--6, 11, 17-30, 33, 35, 50, 52, 61,76,81,85-90,93, 101, 104-110, 111-122, 136, 146, 150, 154, 159, 168-170,184-187,194-204,210-221,224, 228-242, 246, 252-254, 256, 268,271-272,281,284,288,296,302-303, 307-315 CATERING CENTRE 5-6, CELEBRITY CHEFS 8, 57, 92, 94 CELL PRODUCTION 127, 138 CHARTER FLIGHTS 49, 50, 86, 194, 217, 232,250, 280 CHEFS 2, 7, 58, 94, 162 CHILLER 116-117, 121, 134-143, 154, 253 CIVIL AVIATION AUTHORITY 246, 248 COLD KITCHEN 123, 131-133, 145, 153 COMFORT 54, 260 COMPETITION 12, 33 CONTINENTAL AIRLINES 8, 239-241, 245 CONTINUOUS FLOW PRODUCTION 127, 138 CONTRACT 19-22, 23, 111, 209 COOK-CHILL 130, 134-136 COOK-FREEZE 6, 136 COST CONTROL 236 CREW MEALS 154 DEAD HEADING 211, 280, 297 DEEP VEIN THROMBOSIS 72 DEHYDRATION 70 DEREGULATION 7-9, 39, 59 DIETS 5, 78, 80, 81, 83 DISH PACKING 155 DISPOSABLES 210, 236, 239, 297 DRY STORES 116, 122, 235 DUTY FREE 60, 98, 158, 209, 261 E-COMMERCE 256 ECONOMY CLASS 6, 35, 60, 72, 81-82, 85, 92,97,100; 204,210,232-233,245-246,260, 266, 280 EQUIPMENT, GALLEY 252-254, 256 EQUIPMENT, KITCHEN 130-133, 277-278 FIRST CLASS 3-8, 17, 47, 58, 65, 79-82, 94,97-98, 127, 141, 245-246, 260, 263,266,269 FLIGHT ASSEMBLY 149, 159-160, 161 FLIGHT TYPES 80, 210, 232, 233 FOOD POISONING 170-172, 174-175 FREQUENT FLYER PROGRAMMES 55-56 FUSELAGE 256 GATE GOURMET 28, 31-32, 242, 252, 282,285 GALLEY 5, 7, 202, 209, 245, 248 GALLEY PLANING 238-239 GLOBALISATION 33 GULF AIR 95, 271 HACCP 110,118,173,177-185 HAZARDS 168-169, 203 HIGH LIFT TRUCKS 6, 197-199,205 HOT KITCHEN 154 HYGIENE 106, 131, 216 IFCA 312-313 INDUSTRY STRUCTURE 11 INFORMATION TECHNOLOGY (IT) 8, 12,206,222-223, 227-242 INVENTORY MANAGEMENT 110, 121, 221-222 IRRADIATION 174 JAPAN AIR LINES OAL) 24 JUST-IN-TIME OIT) INVENTORY 104, 146 PROCUREMENT 111, 222, 236, 238 PRODUCTION 153, 156,236 KANBAN 156 KLM 2, 27, 34, 44, 220 KOREAN AIR 24 LABELLING 90, 110 LABOUR FLEXIBILITY 152 LEISURE TRAVEL 49 LOADING 199-201, 254-255, 275-276 LONG HAUL 195-196, 210, 246, 260 LOGISTICS 9, 10 LSG SKY CHEF 8, 28, 30-31, 163, 242, 281 LUFTHANSA 44, 253 MARKET SEGMENTATION 46-47 MEAL TYPES 3, 8, 35, 65, 97, 99, 100 CYCLE 85-86, 111, 234 PLANNING 76-81, 237 SPECIFICATION 8, 12, 233 MERCURY AWARD 303 NEW PRODUCT DEVELOPMENT 104,302-303,305 ONEWORLD ALLIANCE 26 ORGANIC WASTE 289 OUTSOURCING 12, 120, 224 PACKAGING 90, 98, 115 PASSENGERS 39, 47,268 ANXIETY 54 BEHAVIOUR 67-68 DEMAND 40-43 EXPECTATIONS 50-53, 79, 267 ILLNESS 3 POKA-YOKE 156, 164 PRICING 20, 22 PROCESS FLOW 129, 156, 304 PRODUCT SPECIFICATIONS 86-88, 234 PRODUCTION CONTROL 153 PLANNING 151-152, 235 SCHEDULING 151, 152-153,236,237 PURCHASE SPECIFICATIONS 110, 114 QUALITY SYSTEMS 179, 217, 296 RECALLS 109 REFRIGERATION 115, 116, 253 RESEARCH AND DEVELOPMENT 10, 79, 303,304 RETAIL SALES ON BOARD 60, 98, 248 RETURN CATERING 196, 211, 216, 255 ROTABLES 214, 239, 275, 277, 280, 296 ROUTE SCHEDULING 210-211 SARS 271 SAS 8, 46, 271, 275, 294, 297, 302 SATS8, 24, 28, 70-71 SEAT CLASS 60 SECURITY 12, 118, 165, 194, 203, 217 SERVICE 10, 12, 54-55, 265, 267, 304 SERVICE CONCEPT 260 SERVICE LEVEL AGREEMENT 21 SERVICE SPECIFICATIONS 90, 245 SHELF LIFE 110, 115, 215, 220 SHORT HAUL 8, 42, 49, 163, 195-196, 211,245-246,260,263,271,282,289,298 SINGAPORE AIRLINES 57-58 SOURCING 106 SOUTH WEST AIRLINES 24, 43, 58-59, 245 SPECIAL FLIGHTS 50 SPECIAL MEALS 5, 81-85, 154,268 SPECIAL REASON TRAVEL 49 SOUS-VIDE 136 SPOILAGE 149, 160-162, 165, 199,261-262 STAFFING 149, 160-162, 165, 199, 261-262 STANDARD RECIPES 88-90, 234, 235 STAR ALLIANCE 25, 34 STOCK CONTROL 120, 237 STOCK-HOLDING ILL, 146, 209, 220 STOCK-TAKING 118-119 STOCK VALUATION 119 STORAGE 5, 18, 24, 92, 104-105, 110-119,122, 130-142, 151, 154, 156, 165,168, 170-175, 197,217,220,222,233,235,245,249-250,252,254-257,275-277,280,297 STOWAGE 10, 138, 201, 211-212, 231, 245,248, 250, 255-256 SUPPLIER 8-9, 12, 16-20, 29,44, 58, 61, 76,78, 86-88, 92-93, 104-109, 113-115,152, 173-177, 179,203,214,228,235,307-308 AUDITS 109 NEGOTIATION 108 RELATIONSHIPS 107, 121, 241 RESPONSIBILITIES 105, 303 SELECTION 108, 209 SUSTAINABILITY 297 SWISSAIR 8, 34, 45 TASTE 65, 69-70 TENDERING 22-23 TEST KITCHEN 133 TRACEABILITY 185 TRAINING 175, 179, 188, 271, 310 TRAYS 9, 24, 86, 112, 138, 156-159, 211,252, 265, 276-284, TRAY ASSEMBLY 138, 149, 156-157 TROLLIES (CARTS) 5, 157, 246-248, 253, 276,303, 307, 308 UNITED AIRLINES 8, 34, 60, 94 UNLOADING 275 UPLIFT 7,10, 151,194, 211-213 UPSTREAM STORAGE 123 VACUUM HOOD 277 VACUUM PACKING 173 VALUE CHAIN 104 VIRGIN ATLANTIC 8, 60, 296-270 VIRUSES 169, 172 WAREHOUSING 220 WARE WASHING 133, 275, 277-278 WASTAGE 238, 281-282 WASTE COMPACTOR 250, 254 WASTE HANDLING 254, 275, 279-292 WASTE STORAGE 254 WORK STATIONS 156, 163
Year: 2011
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Book Book Sophia Polytechnic College
387.742 JO 014560 (Browse shelf) Available 14560

PETER JONES
INTRODUCTION TO FLIGHT CATERING 1
THE FLIGHT CATERING INDUSTRY 15
THE AIR TRAVEL MARKET-PLACE AND CUSTOMER 38
PASSENGER APPETITE AND BEHAVIOUR 64
MENU PLANNING AND FOOD PRODUCT STRATEGIES 75
FLIGHT CATERING SUPPLY CHAIN AND INVENTORY MANAGEMENT 103
FLIGHT PRODUCTION FACILITIES AND SYSTEMS PLANNING 125
FLIGHT CATERING OPERATIONS AND ORGANISATION148
FOOD MANAGEMENT 167
TRANSPORTATION AND LOADING 193
INTERNATIONAL LOGISTICS 208
FLIGHT CATERING INFORMATION SYSTEMS 226
ON-BOARD STOWAGE AND REGENERATION 244
ON -BOARD SERVICES 259
OFF-LOADING AND RECYCLING 274
INNOVATION IN FLIGHT CATERING 301
ABELA 87, 122, 204-205
AIRBUS 248, 252
AIR CANADA 8, 26, 45, 94, 271
AIR FAYRE 163, 205
AIRCRAFT CONFIGURATION 246, 153, 194, 199, 201,203, 210, 214
INTERIORS 4, 245, 255
TYPES 3, 6, 210, 235, 248, 250, 255-256,262,266
AIRLINES 18-19, 39, 79, 218, 231, 261, 302,307,308
AIRLINE SERVICES 50, 143-145
AKOHOI65,68-69
ALLIANCES 8, 19, 24-29, 34
ALLERGIES 169
ALPHA FLIGHT SERVICES 8, 18, 28, 140--142,314
APPETITE 65, 66-67, 70
ATM MONITORING 296
AUDIO ENTERTAINMENT 261
AUDIT 21,98, 109, 169, 177, 185-188
AUTOMATION 140, 145
BACTERIA 85, 114-115, 131, 136, 168-172
BAKERY 113, 115, 122, 132, 145, 154
BAR CODING 118, 123
BAR TROLLIES 158-159
BATCH PRODUCTION 127
BONDED STORAGE 18, 104, 115, 122, 129,158-160,197-198,203,214
BMI 26, 43, 95
BRANDING 25, 92-94, 98, 105, 121, 224
BRITISH AIRWAYS 26, 43, 44, 60, 95-98, 215,252, 287, 298
BUSINESS CLASS 246, 260, 266, 272
BUSINESS PROCESS REENGINEERING 146, 150,163, 164, 224, 229
BUSINESS TRAVEL 48-49
CABIN CREW 3-5, 85, 254, 261, 262-263, 268
CAFFEINE 65, 69
CARTS SEE TROLLIES
CATERERS 4--6, 11, 17-30, 33, 35, 50, 52, 61,76,81,85-90,93, 101, 104-110, 111-122, 136, 146, 150, 154, 159, 168-170,184-187,194-204,210-221,224, 228-242, 246, 252-254, 256,
268,271-272,281,284,288,296,302-303, 307-315
CATERING CENTRE 5-6,
CELEBRITY CHEFS 8, 57, 92, 94
CELL PRODUCTION 127, 138
CHARTER FLIGHTS 49, 50, 86, 194, 217, 232,250, 280
CHEFS 2, 7, 58, 94, 162
CHILLER 116-117, 121, 134-143, 154, 253
CIVIL AVIATION AUTHORITY 246, 248
COLD KITCHEN 123, 131-133, 145, 153
COMFORT 54, 260
COMPETITION 12, 33
CONTINENTAL AIRLINES 8, 239-241, 245
CONTINUOUS FLOW PRODUCTION 127, 138
CONTRACT 19-22, 23, 111, 209
COOK-CHILL 130, 134-136
COOK-FREEZE 6, 136
COST CONTROL 236
CREW MEALS 154
DEAD HEADING 211, 280, 297
DEEP VEIN THROMBOSIS 72
DEHYDRATION 70
DEREGULATION 7-9, 39, 59
DIETS 5, 78, 80, 81, 83
DISH PACKING 155
DISPOSABLES 210, 236, 239, 297
DRY STORES 116, 122, 235
DUTY FREE 60, 98, 158, 209, 261
E-COMMERCE 256
ECONOMY CLASS 6, 35, 60, 72, 81-82, 85, 92,97,100; 204,210,232-233,245-246,260, 266, 280
EQUIPMENT, GALLEY 252-254, 256
EQUIPMENT, KITCHEN 130-133, 277-278
FIRST CLASS 3-8, 17, 47, 58, 65, 79-82, 94,97-98, 127, 141, 245-246, 260, 263,266,269
FLIGHT ASSEMBLY 149, 159-160, 161
FLIGHT TYPES 80, 210, 232, 233
FOOD POISONING 170-172, 174-175
FREQUENT FLYER PROGRAMMES 55-56
FUSELAGE 256
GATE GOURMET 28, 31-32, 242, 252, 282,285
GALLEY 5, 7, 202, 209, 245, 248
GALLEY PLANING 238-239
GLOBALISATION 33
GULF AIR 95, 271
HACCP 110,118,173,177-185
HAZARDS 168-169, 203
HIGH LIFT TRUCKS 6, 197-199,205
HOT KITCHEN 154
HYGIENE 106, 131, 216
IFCA 312-313
INDUSTRY STRUCTURE 11
INFORMATION TECHNOLOGY (IT) 8, 12,206,222-223, 227-242
INVENTORY MANAGEMENT 110, 121, 221-222
IRRADIATION 174
JAPAN AIR LINES OAL) 24
JUST-IN-TIME OIT)
INVENTORY 104, 146
PROCUREMENT 111, 222, 236, 238
PRODUCTION 153, 156,236
KANBAN 156
KLM 2, 27, 34, 44, 220
KOREAN AIR 24
LABELLING 90, 110
LABOUR FLEXIBILITY 152
LEISURE TRAVEL 49
LOADING 199-201, 254-255, 275-276
LONG HAUL 195-196, 210, 246, 260
LOGISTICS 9, 10
LSG SKY CHEF 8, 28, 30-31, 163, 242, 281
LUFTHANSA 44, 253
MARKET SEGMENTATION 46-47
MEAL TYPES 3, 8, 35, 65, 97, 99, 100
CYCLE 85-86, 111, 234
PLANNING 76-81, 237
SPECIFICATION 8, 12, 233
MERCURY AWARD 303
NEW PRODUCT DEVELOPMENT 104,302-303,305
ONEWORLD ALLIANCE 26
ORGANIC WASTE 289
OUTSOURCING 12, 120, 224
PACKAGING 90, 98, 115
PASSENGERS 39, 47,268
ANXIETY 54
BEHAVIOUR 67-68
DEMAND 40-43
EXPECTATIONS 50-53, 79, 267
ILLNESS 3
POKA-YOKE 156, 164
PRICING 20, 22
PROCESS FLOW 129, 156, 304
PRODUCT SPECIFICATIONS 86-88, 234
PRODUCTION
CONTROL 153
PLANNING 151-152, 235
SCHEDULING 151, 152-153,236,237
PURCHASE SPECIFICATIONS 110, 114
QUALITY SYSTEMS 179, 217, 296
RECALLS 109
REFRIGERATION 115, 116, 253
RESEARCH AND DEVELOPMENT 10, 79, 303,304
RETAIL SALES ON BOARD 60, 98, 248
RETURN CATERING 196, 211, 216, 255
ROTABLES 214, 239, 275, 277, 280, 296
ROUTE SCHEDULING 210-211
SARS 271
SAS 8, 46, 271, 275, 294, 297, 302
SATS8, 24, 28, 70-71
SEAT CLASS 60
SECURITY 12, 118, 165, 194, 203, 217
SERVICE 10, 12, 54-55, 265, 267, 304
SERVICE CONCEPT 260
SERVICE LEVEL AGREEMENT 21
SERVICE SPECIFICATIONS 90, 245
SHELF LIFE 110, 115, 215, 220
SHORT HAUL 8, 42, 49, 163, 195-196, 211,245-246,260,263,271,282,289,298
SINGAPORE AIRLINES 57-58
SOURCING 106
SOUTH WEST AIRLINES 24, 43, 58-59, 245
SPECIAL FLIGHTS 50
SPECIAL MEALS 5, 81-85, 154,268
SPECIAL REASON TRAVEL 49
SOUS-VIDE 136
SPOILAGE 149, 160-162, 165, 199,261-262
STAFFING 149, 160-162, 165, 199, 261-262
STANDARD RECIPES 88-90, 234, 235
STAR ALLIANCE 25, 34
STOCK CONTROL 120, 237
STOCK-HOLDING ILL, 146, 209, 220
STOCK-TAKING 118-119
STOCK VALUATION 119
STORAGE 5, 18, 24, 92, 104-105, 110-119,122, 130-142, 151, 154, 156, 165,168, 170-175, 197,217,220,222,233,235,245,249-250,252,254-257,275-277,280,297
STOWAGE 10, 138, 201, 211-212, 231, 245,248, 250, 255-256
SUPPLIER 8-9, 12, 16-20, 29,44, 58, 61, 76,78, 86-88, 92-93, 104-109, 113-115,152, 173-177, 179,203,214,228,235,307-308
AUDITS 109
NEGOTIATION 108
RELATIONSHIPS 107, 121, 241
RESPONSIBILITIES 105, 303
SELECTION 108, 209
SUSTAINABILITY 297
SWISSAIR 8, 34, 45
TASTE 65, 69-70
TENDERING 22-23
TEST KITCHEN 133
TRACEABILITY 185
TRAINING 175, 179, 188, 271, 310
TRAYS 9, 24, 86, 112, 138, 156-159, 211,252, 265, 276-284,
TRAY ASSEMBLY 138, 149, 156-157
TROLLIES (CARTS) 5, 157, 246-248, 253, 276,303, 307, 308
UNITED AIRLINES 8, 34, 60, 94
UNLOADING 275
UPLIFT 7,10, 151,194, 211-213
UPSTREAM STORAGE 123
VACUUM HOOD 277
VACUUM PACKING 173
VALUE CHAIN 104
VIRGIN ATLANTIC 8, 60, 296-270
VIRUSES 169, 172
WAREHOUSING 220
WARE WASHING 133, 275, 277-278
WASTAGE 238, 281-282
WASTE COMPACTOR 250, 254
WASTE HANDLING 254, 275, 279-292
WASTE STORAGE 254
WORK STATIONS 156, 163

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